In-store credit or gift card up to 365 days
Climbing equipment, food products, first aid items and swimwear are non-returnable for safety and hygienic reasons. Returned merchandise with any odors such as smoke, perfume, pets etc. will not be accepted. All electronics must be returned within 30 days of delivery. Any "free with purchase" items must be included with the return/exchange.Return Shipping
Customers are responsible for return shipping costs. Items must arrive undamaged and in new/un-used/un-mounted condition with all tags, manufacturer's packaging, documentation and any/all accessories to receive a full refund. If the reason for return/exchange is a shipping error on the part of US Outdoor Store or one of its affiliates you may qualify for pre-paid return shipping. If you feel that your return/exchange qualifies, please contact us via email or by phone at (503) 223-5937.Refunds:
Refunds will be issued using the same method as the original payment. Expedited shipping costs are not refundable. Proof of purchase (receipt, packing slip or reference number) is required for all returns or exchanges. (Please note some card issuers can take up to one full billing cycle for refunds to post to your account) All returns are subject to a restocking fee.Warranties
If you have a possible warranty situation, do not send the product(s) back. Please call (503) 223-5937, we may be able to save you time and money.